For technical support, please contact us on 0861 222 488 or email support@virtuenet.co.za on weekdays (Mon-Fri) during office hours (8am – 5pm).  Alternatively you may log a call via our online Helpdesk by logging into your customer portal using the Customer Login section on the home page.

Should you require remote support, please follow the instructions below –

•  Click on the following link to download our recommended remote support software
   http://www.teamviewer.com/en/download/index.aspx
•  In the Additional Downloads section, right-click on the download button located under “For the Instant Customer: TeamViewer
  Quick Support”. Then click “Save Target As” or “Save Link As” and download the file to your desktop (preferably).
•  When you require remote assistance, go to the location where the file was downloaded and double-click on TeamViewerQS.exe – the program will run immediately without requiring installation.
• Contact a VirtueNet Support Consultant on 0861 222 488 and provide them with your unique Partner ID, followed by your 4-digit
  password when requested.
•   Once the remote support session has ended, close the TeamViewer application.